General terms and conditions of business - www.odlo.com

1    General provisions

1.1    The website www.odlo.com represents a service by the company Odlo Trading AG, having its head office at Bösch 47, 6331 Hünenberg, Switzerland, registered under company number CH-170.3.035.959-7. Constant availability and seamless functionality of this service cannot be guaranteed.

1.2    The business transactions between Odlo Trading AG (hereinafter referred to as ‘Odlo’) and the customer (‘you’) shall be governed by the general terms and conditions of business (‘T&C’) set out here as well as any individual agreements that may have been made.

1.3    The T&C only apply between you and Odlo. These shall supersede all other terms and conditions unless Odlo has agreed otherwise in writing in advance.

1.4    If working days are stipulated as deadlines, this is understood to include all weekdays with the exception of Saturdays, Sundays and statutory holidays in the canton of Zug.

1.5    On its pages, Odlo links to third-party pages on the Internet. The following applies to all these links: Odlo has no influence over the design and content of the linked pages. Odlo therefore expressly distances itself from all content of all linked third-party pages. This declaration shall apply to all displayed links and all content of linked pages.

1.6    By accessing the website www.odlo.com, you agree to these T&C without reservation.

2    Ordering

2.1    The online shop by Odlo merely represents a sales brochure. By presenting the products on the Internet pages Odlo is merely encouraging you to submit offers that are binding on you (orders). The automatic order confirmation automatically sent by Odlo by e-mail does not yet give rise to a contract of sale.

2.2    By transmitting an order you confirm that you have read the T&C and agree to them without reservation.

2.3    A contract of sale only comes about when Odlo ships the products.

2.4    All information relating to availability, shipping and delivery of a product is provisional information and approximate guideline values. They do not represent binding or guaranteed shipping or delivery dates except where such are expressly referred to as a binding date in the shipping options of the respective product.

2.5    If, when processing your order, Odlo establishes that the products you ordered are not available, we shall notify you without undue delay. In this case, a contract relating to the unavailable products shall not come about given the absence of shipment of the ordered products.

3    Prices and taxes

3.1    All specified prices are in Euros (EUR) and include the relevant level of statutory VAT.

3.2    The minimum order sum is EUR 15.

3.3    You will be notified separately of shipping costs prior to dispatch of your order. These may vary depending on the required delivery speed.

3.4    Odlo reserves the right to amend prices at any time, whereby you will be charged for the products on the basis of the prices offered at the point of order.

4    Payment

4.1    Odlo accepts the following methods of payment:

  • Visa
  • Mastercard
  • American Express
  • PayPal

4.2    Payment will only be performed if you authorise the relevant credit card company or PayPal to do so. If payment is rejected, Odlo reserves the right to cancel the order and halt dispatch of the products. In this case, you will be contacted by Odlo as soon as possible.

4.3    If you pay by credit card, your card will be charged the amount of the ordered products plus shipping costs five working days after order confirmation.

4.4    During the ordering process, the data is encrypted via SSL protocol and transmitted to our partner Adyen. You hereby agree that this data for completing the order is transmitted to an Adyen company (head office in the Netherlands, branches in the USA, Brazil, Singapore, etc.).

5    Delivery

5.1    Odlo only ships within Belgium, Luxembourg and the Netherlands via this online shop. Please use the country-specific websites for shipping to Switzerland, Germany, Austria, France or the United Kingdom. Delivery within Belgium, Luxembourg and the Netherlands is performed by UPS.

5.2    Odlo offers you two different delivery methods. Prices and delivery times depend on the selected method.

Standard shipping by UPS

5.2.1    Standard delivery costs are 7 EUR or 0 EUR (if the order>100EUR)

5.2.2    The average delivery time is three to four working days depending on destination. You can use the tracking number to track the current location of your order.

5.2.3    Although we try to ship your order to you as quickly as possible, it may take two to four working days until we can hand the package over to UPS. It will therefore take between four and eight working days from the point of your order until you receive your order.

5.3    Odlo does its utmost to meet the stated delivery times. However, Odlo is not responsible for any delivery delay, irrespective of the causes.

5.4    Odlo retains title to the delivered goods until full payment has been received. 

6    Returns and exchange

6.1    If you want to send products back, the procedure is as follows:
1. Log on to www.odlo.com with your user name and password.
2. Click the button ‘Return order’
3. Select the order to be returned.
4. Enter a quantity for each product and select a reason: different size, different colour or product return. In the event of a different size or colour, be sure to enter the corresponding product commentaries.

You can then return the products at your own risk to: 

Odlo Logistik GmbH
Returns
Christenfeld 11a
41379 Brüggen

6.2    Any costs incurred in the event of returns or exchanges shall not be borne by Odlo.

6.3    Products can only be returned within 14 days of receipt.

7    Guarantee and liability

7.1    All products are covered by a manufacturer’s guarantee against manufacturing defects. This guarantee applies for twelve months from receipt of the product (guarantee period). Please inspect the products for defects immediately on receipt. If you notice something during this inspection, please contact our customer service team immediately.

Odlo Trading AG
Bösch 47
CH-6331 Hünenberg
customerservice@odlo.com

7.2    If a guarantee claim arises, you are only entitled to have us exchange the defective product for an equivalent, defect-free product during the guarantee period. Any additional or more extensive guarantee claims shall be excluded.

7.3    Odlo excludes any liability on any legal grounds in connection with these T&C and the contractual relationships based on them to the extent permissible by law.

8    Data protection

In terms of data protection, the specific privacy policy  by Odlo shall apply, which form an integral part of the contract between you and Odlo.

9    Intellectual property

All texts, comments, articles, illustrations and images on www.odlo.com are copyrighted, and Odlo holds all rights thereto. Any use or reproduction of all or parts of the information published on the website is not permitted without the written authorisation of Odlo and may be subject to legal proceedings.

10    Closing provisions

10.1    The website and the products have been produced in accordance with Swiss legal provisions. Odlo accepts no liability for non-compliance with legal provisions if the website or products are used in a different country.

10.2    The information on the website serves merely to illustrate the products on offer and is not contractually binding. Odlo shall not be liable for errors or deviations.

10.3    Where these T&C have been applied to the contractual relationship with you, Odlo is entitled to unilaterally amend these T&C to the extent that this is necessary to remedy any disruption of the equivalence mandate (violation of the rule that the value of duties on both sides must remain roughly the same) or to adapt to altered legal or technical framework conditions. Odlo shall notify you of any amendment of the content of the amended provisions. If you do not make a written objection within six weeks of receipt of the notice of amendment, Odlo shall assume that you agree to the amendments.

10.4    Should any individual provisions of the contract including these T&C be or become invalid in full or in part, or should the contract contain an unforeseen omission, this shall have no bearing on the validity of the remaining provisions or parts of such provisions. The applicable statutory stipulations shall take the place of the invalid or absent provision.

10.5    www.odlo.com is an online shop tested by the provider ‘Trusted Shops’ and has undertaken to comply with various conditions as the basis for holding certificates issued by the following providers. Their regulations can be accessed electronically using the specified link: Trusted Shops.

10.6    The place of jurisdiction for any disputes arising in connection with these T&C and the contractual relationships based thereon, irrespective of the legal grounds, is the place of the registered office of Odlo (Hünenberg, Switzerland). Odlo is alternatively entitled to make a claim against you at your place of residence.

10.7    These T&C, the contractual relationships based thereon and any disputes in this respect are governed by substantive Swiss law under the exclusion of the UN Convention on Contracts for the International Sale of Goods of 11 April 1980 (known as the Vienna Convention) and conflict-of-laws provisions.