Questions about the customer account

How do I open a customer account?

By opening a customer account you benefit from being able to see your order summary and package tracking at any time, plus you can place orders very quickly.

  • Click here to register.
  • If you already have a customer account, click here to log on.

Please check your e-mail address before completing registration; this e-mail address must be valid in order for Odlo to send you information and contact you on that address.

How can I change my customer data?

Go to ‘Account information’. There you can change your surname, first name, e-mail address and date of birth.

I have forgotten my password. What can I do?

Go to our online shop at, click ‘Forgot Your Password?’ and enter your e-mail address. You will then be sent an e-mail with a new password, which, of course, you can change.

How can I enter or amend a shipping or billing address?

You can enter or amend addresses under ‘Address book’. To change the billing address, click ‘Change billing address’ and then click ‘Save address’. To change the shipping address, click ‘Change shipping address’ and then click ‘Save address’. To enter a new address, click ‘Add new address’.

What are cookies?

When you visit the Odlo website, information may be automatically saved on your computer. This is done in the form of what are known as ‘cookies’ or a similar file that assist Odlo in a number of ways, for example to establish the preferences of the visitors to the Odlo website and to improve the Odlo website. Most browsers enable cookies to be deleted, their installation prevented or a warning generated before a cookie is installed. You can find further information on this in the browser instructions.

How can I subscribe to the newsletter?

Go to the homepage and enter your e-mail address in the field ‘Sign up for our newsletter’. Then click ‘Register’. You will now be sent the latest information and can take advantage of our great offers.

How can I unsubscribe from the newsletter?

Go to the bottom of the newsletter you have been sent and click ‘Unsubscribe’ in the footer. As soon as you have done this, you will stop receiving the newsletter.

How do I delete my customer account?

Contact our customer service team and request that your data is deleted: